OneDrive Issues

If you’re having issues opening the OneDrive files that some staff send out, please read on.

Microsoft OneDrive on mobile is forcing users to sign in to an account before opening any links so this either needs to be disabled or you need to have an account that will allow access to our files (some Organizations will block access to other files so you may have to log out of your work account).  You can setup a free personal Microsoft account that will be able to open the files but they do seem to make it a long-winded process.

You could also use a laptop or desktop computer to open these files and they should load instantly, but if you’d like to make it work smoother on your mobile, please follow these instructions for your device;

For Android:

  1. Open Settings on your Android device.
  2. Scroll down and tap on Apps or App Management (depending on your device).
  3. Scroll down the list of apps and tap on OneDrive.
  4. Tap on Open by default or Set as default (the wording may vary by device).
  5. Tap on Clear defaults or Open supported links (to disable opening supported links).
  6. If you see the option “Ask every time,” make sure it’s enabled, or you can select ‘Don’t allow the app to open supported links’ to stop OneDrive from opening links completely.

For iOS:

  1. Open the Settings app.
  2. Scroll down to find OneDrive in the app list.
  3. Tap on OneDrive.
  4. Ensure that Allow Cross-App Linking or similar options are disabled.

Then please try opening the links again and it should open in either your browser or relevant application